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Accessibility Statement for Visit the Malverns

This statement applies to this Visit the Malverns website.

This website is run by Malvern Hills District Council. We want as many people as possible to be able to use our website.

In order to adapt the content to meet your needs and preferences, you should be able to:

  • change colours, contrast levels and fonts styles
  • zoom in up to 300% without the text spilling off the screen
  • navigate through most of the website using just a keyboard
  • request material in alternative formats, for example Word documents and PDF

AbilityNet has advice on making your device easier to use if you have a disability.

My Computer My Way (MCMW) offer guides to using assistive technologies to use websites with a range of devices.

 

How accessible the website is

We know that some parts of our current website are not fully accessible:

  • some PDF documents cannot be interpreted by a screen reader
  • our Events Calendar is difficult to navigate using keyboard – an alternative full list of events is available on the Events List Page (this is a full list of every upcoming event, therefore the page may take some time to load)
  • finder pages are difficult to navigate using keyboard due to the interactive maps and filters
  • checkboxes on our contact forms are not selectable using keyboard (alternative contact methods are provided)
  • video content does not have captions or transcripts
  • some of the text on the website does not have sufficient contrast with its background
  • websites and documents that are produced by third-party organisations and are linked from Visit the Malverns

What to do if you cannot access parts of this website

If you need information that is on this website in a different format email info@visitthemalverns.org or call 01684 892289.

Reporting accessibility problems with this website

We are continually seeking to improve our website. We therefore welcome feedback or suggestions about how we can improve accessibility.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@visitthemalverns.org

Enforcement procedure

If you have a complaint about the accessibility of our website, you should raise a complaint using our Compliments and Complaints procedure.

If you are not satisfied with our response then the Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) and you should contact the Equality Advisory and Support Service (EASS).

 

Contacting us by phone or visiting us in person

If you wish to contact us about anything not covered, please visit our Contact us page (please use the alternative contact methods to the Online Form).

 

Technical information about this website’s accessibility

Malvern Hills District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

 

Non-compliance with the accessibility regulations 

Events Calendar

Our Events Calendar is difficult to navigate using a keyboard. We are exploring solutions for this issue which we hope to implement in our new website launching early 2021.

PDFs and other documents

PDF documents are not formatted in such a way that they can be interpreted by a screen reader.

Contact forms

Checkboxes on our contact forms are not selectable using keyboard (alternative contact methods are provided).

Text Contrast

Some of the text on the website does not have sufficient contrast with its background.

 

We will aim to address these issues when we launch our new website in early 2021.

 

Disproportionate burden

At present there are no accessibility problems on www.visitthemalverns.org that we consider to be a disproportionate burden to resolve.

 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Our older PDF documents do not meet accessibility standards. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). However, the accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services, unless found otherwise.

Video captions

Prerecorded videos published before 23 September 2020 do not include captions. This doesn’t meet WCAG 2.1 success criteria 1.2.2 Captions (Prerecorded). Captions may not be added to these videos because a prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.

Maps

Interactive maps are exempt from meeting the accessibility regulations.

 

What we’re doing to improve accessibility

We are developing a new website that will launch in early 2021. The new website will have a greater focus on accessibility and will aim to address the issues identified with the current site.

 

Preparation of this accessibility statement

The statement was prepared on 17 September 2020. It was last reviewed on 17 September 2020.