Stack of Visitor Economy Action Plans

Visitor Economy & Regenerative Tourism

2025-2030 MALVERN HILLS DISTRICT COUNCIL REGENERATIVE TOURISM STRATEGY

Overview
This updated strategy builds upon the strong foundation of the original 2020-2024 Visitor
Economy Plan by placing greater emphasis on generating economic benefits for the
Malvern Hills District through a regenerative tourism approach. It champions a tourism
economy that restores, enhances, and reinvests in local communities, while preserving
the district’s distinctive natural and cultural assets.

Vision for 2030
By 2030, the Malvern Hills District will be recognised as a leading regenerative tourism
destination that drives sustainable economic prosperity, creates local employment,
boosts town and rural business revenues, and enriches the lives of residents through a
thriving visitor economy rooted in community, environment, and cultural heritage.

Measures:

Increase the economic value of the tourism industry by 20% by 2030 through
high-value, low-impact visitor experiences.

Encourage a local place based economy by increasing visitor spend per trip
and ensuring revenue is retained within the district.

Increase employment by 5% by 2030 (4,000) through skills training,
apprenticeships, and regenerative business support

Increase footfall in the town centres by 10% (based on 2019 pre-Covid-19
footfall) visitor-led footfall and investment, event programming, and public
realm improvements

Increase Global Destination Sustainability Index Score to 65%+

Promote and scale local, independent businesses—particularly those in rural
and underserved areas—via collaborative marketing, grants, and local
sourcing initiatives

To align tourism development of the Malvern Hills district with UN Sustainable
Development Goals (SDGs) to benefit local businesses, communities and the
environment.

Encourage a local place based economy by increasing visitor spend per trip
and ensuring revenue is retained within the district.

This strategy ensures that tourism in the Malvern Hills District is not only sustainable but actively beneficial to the local economy. It leverages the district’s unique identity to attract conscious travellers while reinforcing community pride, business resilience, and environmental stewardship.

Regenerative tourism becomes a tool for inclusive economic development, enabling prosperity for people and place alike Increase the economic value of the tourism industry by 20% by 2030 through
high-value, low-impact visitor experiences.

Performance Indicators, Monitoring and Targets

Economic Indicator2023 Data2030 Objectives
Visitor Economy Value (EIA)£186,239,699Increase value by 20+% aiming to achieve over £225 million
Visitor SpendVisitor Spend
Total: £156,512,699
Day Trips: £90,130,000
Overnight: £72,660,000
Average Spend Per Visitor
Total: £41.77
Day Trips: £26.45
Overnight: £215.80
Increase average visitor spend by 20%
Visitor Spend
Total: £187,192,000
Average Spend Per Visitor
Total: £50
Day Trips: £32
Overnight Visitors: £260
Tourism-related Employment 3808Increase by 5% to 4,000+ jobs
Number of VisitorsVisitor Numbers
Total: 3,745,000
Day Trips: 3,408,000
Overnight: 337,000
Bed Nights: 1,354,000
Dispersal of visitors across the district to increase visitor spend in town and rural businesses.

Work with attractions to encourage visitors to stay longer to help increase town centre footfall (Great Malvern, Barnards Green, Malvern Link, Tenbury Wells & Upton upon Severn).

Increase of overnight stays to impact overnight visitor spend – see above.
Environmental Indicator20232030
Number of businesses with sustainability accreditation (GTBS, GM, ISO 14001)2 x hotels
6 x attractions
60% increase
50% increase
Number of visitors to natural assets1 million visitors to the Malvern Hills National LandscapeNo change or decrease by 10%
Number of visitors arriving by public transportBenchmark/record number of visitors arriving by train and first services, inc. the OnDemand bus service Increase by 20%
Community IndicatorActions
Number of tourism providers that support visitors and residents additional accessibility requirements.Benchmark/report/monitor
Number of new/improved community-led products.Benchmark/report/monitor
Number of volunteers at attractions (not-for-profit) and festivals.Benchmark/report/monitor
Number of free entry town centre festivals for residents to attend.Benchmark/report/monitor
Health & Wellbeing IndicatorActions
Number of walking and cycling trailsBenchmark/report/monitor
Number of cultural and recreational experiences.Benchmark/report/monitor
Number of health and wellbeing facilities.Benchmark/report/monitor


Global Destination Sustainability (GDS) Index

Malvern Hills District Council has signed up to the Global Destination Sustainability Index to help benchmark and report on key tourism activities and initiatives within an internationally recognised framework.

2024 Overall Score – 47.47%
Environmental Score – 61.19%
Social – 56.25
Supplier – 41.89
Destination Management – 33.11%

Recommendations from the GDS Index were incorporated into the 2025-2030 MHDC Regenerative Tourism Strategy.

2025 Overall Score – 60.09%
Environmental Score – 62.69%
Social – 65.79%
Supplier – 44.87%
Destination Management – 62.84%

ECONOMIC IMPACT OF TOURISM

View the Malvern Hills District Economic Impact of Tourism (2015)
View the Malvern Hills District Economic Impact Assessment (2018)
View the Malvern Hills District Economic Impact Assessment (2019)
View the Malvern Hills District Economic Impact Assessment (2020)
View the Malvern Hills District Economic Impact Assessment (2021)
View theMalvern Hills District Economic Impact Assessment (2022)
View the Malvern Hills District Economic Impact Assessment (2023)
View the Malvern Hills District Economic Impact Assessment (2024)

VISITOR SURVEY

View the Malvern Hills District Visitor Survey 2015/16


VISIT ENGLAND AND AA QUALITY SCHEMES

TOURISM BUSINESS GRANTS

Tourism business grants are offered to support businesses develop and grow sustainably. Please contact Victoria Carman via email for more information [email protected]

TOURISM BUSINESS VISITS

If as a tourism business you have any issues that you would like to discuss, or if you would like a visit to talk about sustainability and adopting green practices, please contact Victoria Carman, Tel: 01684 862483.